Qantas — Cancelled international flights / flight credits (2020-2022)
Customers who held unused Qantas flight credits or tickets for international flights cancelled during 2020-2022. The Echo Law class action settled for $105 million subject to court approval, and Qantas began contacting more than one million customers about eligibility in 2026. Individual amounts depend on the final distribution scheme.
- Period covered
- 2020–2022
- Where it applies
- Australia-wide
- Law firm running the case
- Echo Law
- Compensation context
- See law firm — no verified estimate published
Case progress
- Incident
- Filed in court
- Registration open
- Before the court
- Settlement
- Payments / distribution
- Closed
Filed in court
Echo Law commences the class action
A representative proceeding is commenced over the handling of cancelled flights and credits.
Settlement
Settlement reached
The matter settles, subject to a court-approved distribution scheme.
Payments / distribution
Distribution scheme running to firm deadlines
Court-approved schemes have strict cut-offs — check the administrator before relying on any date.
The Qantas case brief
The page above is the public summary. The case brief is the part that tells you whether you personally fit the group definition, and what to have ready before you register.
- Eligibility checklist — 3 specific criteria that decide whether you are in the group
- Exclusions — 2 situations that take you out of the class, even if you were a customer
- Evidence list — 3 documents to gather — the ones that actually affect what you can recover
- How to join, step by step — 3 ordered steps, including which registration pathway to use
- Key dates — 3 dated milestones, including any registration cut-off
- Compensation notes and scam warnings — What a realistic outcome looks like, and the impersonation tactics used on this specific case
One A$9 report unlocks the case brief for every matter that covers you — plus your personalised eligibility report and PDF.
Sources: Public reporting on the Qantas flight-credits / cancelled-flights consumer class action. Figures are conservative per-person estimates, not the total settlement.
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