ClaimCheckClass Action Eligibility
registeringmisleading conduct

Coles & Woolworths — "Down Down" / "Prices Dropped" misleading discounts (2021-2023)

Customers who bought products promoted as "Down Down" or "Prices Dropped" between 2021 and 2023. The regulator won its misleading-pricing case against Coles in the Federal Court (May 2026); the separate private class action is still pre-filing and preparing to restart, so no compensation scheme exists yet.

Period covered
2021–2023
Where it applies
Australia-wide
Law firm running the case
Carter Capner Law
Compensation context
See law firm — no verified estimate published
Free registration page for the Coles & Woolworths matter

Case progress

  1. Incident
  2. Filed in court
  3. Registration open
  4. Before the court
  5. Settlement
  6. Payments / distribution
  7. Closed

  1. Incident

    Promotional conduct at issue begins

    The Down Down and Prices Dropped promotions under challenge run through to 2023.

  2. Filed in court

    ACCC proceedings commenced

    The regulator sues both supermarket chains over the discount claims.

  3. Registration open

    Class action registration open

    Carter Capner Law registration is open for shoppers who bought the promoted products.

The Coles & Woolworths case brief

The page above is the public summary. The case brief is the part that tells you whether you personally fit the group definition, and what to have ready before you register.

  • Eligibility checklist — 3 specific criteria that decide whether you are in the group
  • Exclusions — 2 situations that take you out of the class, even if you were a customer
  • Evidence list — 3 documents to gather — the ones that actually affect what you can recover
  • How to join, step by step — 3 ordered steps, including which registration pathway to use
  • Key dates — 3 dated milestones, including any registration cut-off
  • Compensation notes and scam warnings — What a realistic outcome looks like, and the impersonation tactics used on this specific case

One A$9 report unlocks the case brief for every matter that covers you — plus your personalised eligibility report and PDF.

Check if this case covers meWhat's in the $9 report

Sources: Federal Court proceedings following the ACCC investigation into illusory discount pricing at the major supermarkets.

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